Shipping policy

Collingwood Pharmacy – Fulfilled by Pacific First Aid

Free Shipping on Orders Over $150

We offer free standard shipping within Canada on all orders with a subtotal of $150 or more (before taxes and discounts).
Please note:

• This offer applies only to standard-sized items
• Oversized or heavy items may not qualify for free shipping

Oversized Items

Some products may be classified as oversized or heavy and may incur additional shipping charges, even if your order exceeds $150.
If applicable, these charges will:

• Be shown at checkout
• Or be communicated before your order is finalized

Estimated Delivery Times

• Standard shipping typically takes 3–7 business days across Canada
• Delivery times may vary based on location and product availability
• External factors like weather or courier delays may impact delivery

Order Processing

• Orders are usually processed within 1–2 business days (excluding weekends and holidays)
• A shipping confirmation with tracking details will be sent via email once your order is dispatched

Our team is happy to assist you with any shipping questions or concerns, please contact customer service team at: shop@idacollingwood.ca or by phone +1 (604) 638-1228.