Frequently Asked Questions

Do you require a prescription to shop?

No. Collingwood Pharmacy is focused on non-prescription health products that are safe and effective for everyday use.

Where do you ship to?

We currently offer shipping across Vancouver and surrounding areas. More locations coming soon!

How long does shipping take?

Orders are processed within 1-2 business days. Local Vancouver orders usually arrive within 2–5 business days.

What payment methods do you accept?

We accept all major credit cards, Apple Pay, and Google Pay through our secure checkout.

What is your return policy?

Unopened, unused items may be returned within 14 days of delivery. Due to the nature of health products, some items may be final sale for safety reasons.

Need personalized help?

Reach out anytime via our Contact Us page — we’re happy to assist!