Frequently Asked Questions

Do you require a prescription to shop?

No prescription needed! Collingwood Pharmacy specializes in non-prescription health and wellness products that are safe, effective, and easy to access.

Need personalized help?

Reach out anytime via our Contact Us page we’re happy to assist!

Who fulfills my order?

Online orders are fulfilled by our trusted partner, Pacific First Aid, as part of our ongoing collaboration to better serve you.

Where do you ship to?

We currently ship across Vancouver, nearby areas, and throughout Canada. More locations are coming soon stay tuned!

How long does shipping take?

Orders are processed within 1–2 business days. For Vancouver deliveries, expect arrival within 2–5 business days.

What payment methods do you accept?

We accept all major credit cards, Apple Pay, and Google Pay through our secure checkout.

What is your return policy?

Unopened, unused items may be returned within 14 days of delivery. Due to the nature of health products, some items may be final sale for safety reasons.